Refund & Return Policy – LANGZO STEEL LIMITED

1. Eligibility for Returns

  • Customers may request a return within 14 days of delivery.
  • Items must be unused, in original condition, and in their original packaging.
  • Custom-made or specially ordered furniture may not be eligible for return unless defective or damaged.

2. How to Initiate a Return

  • Contact us at langzhuo0206@outlook.com or 95423960 to request a return authorization.
  • Provide your order number, product details, and reason for return.
  • We will issue a Return Authorization Number (RAN) and instructions on how to ship the item back.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or damaged.
  • We recommend using a tracked shipping service to ensure the returned item reaches us safely.

4. Refunds

  • Once the returned item is received and inspected, a refund will be processed within 5-7 business days.
  • Refunds will be issued using the original payment method.
  • Shipping fees (if any) are non-refundable, except in cases of defective or incorrect items.

5. Damaged or Defective Items

  • Inspect your order upon delivery.
  • If an item is damaged during shipping or is defective, contact us immediately at langzhuo0206@outlook.com or 95423960.
  • We will provide instructions for a replacement or full refund at no additional cost.

6. Exchanges

  • Exchanges are handled as a return followed by a new order.
  • Contact us for assistance to ensure the correct product is sent as replacement.

7. Non-Returnable Items

  • Custom-made furniture, clearance items, or items marked as non-returnable cannot be returned unless defective or damaged.

8. Customer Responsibilities

Keep proof of postage and tracking information until the return is completed and refund issued.

Please pack the item securely to avoid damage during return shipping.